Invalid License Print

Troubleshooting "Your license is invalid" or Slow page loads

There are times when you may see an error message stating "Your license is invalid" or the module may respond slowly. Below are a few things to check before contacting support.

1. Verify you have entered your license key correctly
The license key is case sensitive. It may also fail if you have whitespace at the beginning or end. After verifying your license has been entered correctly, save it and try to access the module again.

2. Communication errors
PC GNTX modules use cURL and SSL (HTTPS) to callback for license verification. Run the following on your server:

sudo curl -IL https://www.pcgntx.com --tlsv1.2

Error example:

* Rebuilt URL to: https://www.pcgntx.com/
*   Trying to connect...
* TCP_NODELAY set
* Connected to www.pcgntx.com port 443 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
*   CAfile: none
  CApath: none
* loaded libnssckbi.so
* NSS error -12286 (SSL_ERROR_NO_CYPHER_OVERLAP)
* Cannot communicate securely with peer: no common encryption algorithm(s).
* stopped the pause stream!
* Closing connection 0
curl: (35) Cannot communicate securely with peer: no common encryption algorithm(s).

If you receive errors, ensure the following packages are installed and are up to date:

• cURL
• NSS
• NSS-tools

After verifying they are up to date, you may have to reboot your server. Once back up and running, try to access the module.